Questions

The Questions page shows all questions that have ever been linked to your knowledge base (KB) articles. The questions are shown in the format "Question title + Linked articles". Click a link to the article to view its excerpt. Aistant_13 To add a question to the article, follow these steps:

  1. Open the Articles page.
  2. Select the article to which you are going to add a question.
  3. In the panel on the right, click Add question.
  4. Enter the title of the question and optional details, and then click Add. Aistant_11
  5. The question appears both under QUESTIONS in the article details on the right and on the Questions page.

Aistant_12

Click the three dots icon icon next to the question title to access the following options:

  • Edit: Modify the title and details of the question.
  • Unlink: Remove the link between the article and the question. As a result, the question will not be displayed in the article details, but you can still find it on the Questions page.
  • Delete: Remove the question both from the article details and the Questions page.

For more information about articles, see Articles and Getting Started.